Frequently Asked Questions

Orders & Shipping

How long does delivery take?
Standard delivery typically takes 5-10 business days within Australia. Express options may be available at checkout.

Do you offer free shipping?
Yes! We offer free standard shipping on all of our first time customers that use code “PUREREST”

Can I track my order?
Absolutely. Once your order is dispatched, you’ll receive a tracking number via email.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of purchase for unused, unopened items in their original packaging. Please contact us to initiate a return.

What if my item arrives damaged?
We’re so sorry if that happens! Please contact us within 48 hours of receiving your order with a photo and we’ll make it right.

Products

How do I use the LED Face Mask?
Use for 10–20 minutes per session, 3–5 times per week for best results. Always cleanse your skin before use.

Contact

How can I get in touch?
You can reach us via our contact details and we’ll get back to you within 1–2 business days.